Lichfield workers land customer service awards

Andrea O’Brien, James Caveen and Julia Day with their Service Awards

Andrea O’Brien, James Caveen and Julia Day with their Service Awards

Three Lichfield workers have won awards for their customer service skills.

Midlands Co-operative’s Boley Park store customer assistant Julia Day, learning and development advisor Andrea O’Brien and James Caveen from the Shared Services IT team were recognised by the company’s Service Award initiative.

Nominations for the awards scheme are invited from fellow Midlands Co-operative colleagues and customers.  Those making a nomination are asked to say why they believe the nominee is worthy of an award.  Each quarter around 850 nominations are made.

Ann Breen , HR Development Manager said:

“We are always overwhelmed by the response to our awards and the number of nominations we receive continues to grow year on year. Delivering excellent customer service is part of who we are and shows the importance both our colleagues and customers put on recognising those that take pride in their job and go the extra mile.

“The service awards are about acknowledging and rewarding our colleagues’ fantastic effort and achievement.  They also give us the opportunity to formally recognise good service and say thank you for a job well done.”

Each quarterly Service Award recipient attends a presentation and receives £100 Co-operative gift vouchers, a Service Award certificate and a choice of champagne or flowers.

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