Residents can report street problems on Twitter thanks to Lichfield web application

Fixmytweet project leader Stuart Harrison

Fixmytweet project leader Stuart Harrison

A new web application created in Lichfield is set to allow people across the country to report street problems to councils using social media site Twitter.

FixMyTweet feeds into the FixMyStreet website and gives people the chance to tell their local authority about potholes, fly tipping, dog fouling and littering from their mobile phone.

The application is the first of its kind in the country and has been created by Lichfield District Council, who already use Twitter to tell residents about bin collections and other services.

David Smith, Leader of Lichfield District Council said:

“Social media is becoming increasingly important, not only in people’s social lives, but also in their work or civic lives. By allowing people to report problems through Twitter, we’re giving them the opportunity to get involved in small ways with their local councils, which will hopefully inspire them to becoming more involved and engaged in the future.”

Once users have signed up at www.fixmytweet.com, problems can be reported by tweeting a description, the postcode and adding the ‘hashtag’ #fixmytweet. They can even leave out the postcode if their phone is Twitter geolocation enabled.When tweets are picked up, they are fed into FixMyStreet and an email is sent to the user to confirm their report and add more information. When the problem is confirmed, it is then sent to the relevant council.

Stuart Harrison, Webmaster at Lichfield District Council and lead developer of the project, said:

“I regularly use FixMyStreet to report problems to my own council, and I’m an avid user of Twitter. I wanted to make it easy and fun for people to get involved in making their surroundings a nicer place to be. Linking FixMyStreet with Twitter seemed like a perfect fit.

“FixMyTweet makes it easy for me to report a problem as soon as I see it. I can then check my email when I get home and add in more detail if I want to.”

FixMyTweet was made possible by funding from the Communities and Local Government Timely Information to Citizens project.

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Founder of LichfieldLive and editor of the site.

1 Comment

  1. Steve

    12th April, 2010 at 10:58 pm

    there is a free iPhone app to go with fixmystreet, and it is very easy to use.
    This guy, Stuart, is a real gem and an huge asset to Lichfield District Council. I wonder if they know that?