Lichfield District Council’s apology after council tax payment mix-up

Lichfield District Council has been apologising to residents after money was taken from their accounts five days early.

Letters have been sent out to residents who may be affected, telling them that any bank charges incurred as a result of the mix-up will be refunded.

Lichfield District Council's offices. Pic: Lichfield District Council

Lichfield District Council’s offices. Pic: Lichfield District Council

A number of people have told LichfieldLive how a council tax payment due on August 18 was collected on August 13.

The local authority’s director of finance, revenues and benefits, Jane Kitchen, admitted the collection was “unscheduled” in a letter to one resident explaining the issue.

She wrote: “On behalf of Lichfield District Council, please accept my apologies for the unscheduled council tax direct debit payment that may have been taken from your bank account five days before it was due.

“We are carrying out a full investigation as to how this occured and will ensure all necessary steps are taken to prevent it from happening again.

“We recognise that this error may have caused you concern, inconvenience and financial pressures.”

The letter also outlined options for people who had made the payment, or requested it to be returned by their banks.

“Despite this error, payment by direct debit remains the most simple, convenient and safe way to pay your council tax,” the letter added.

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Founder of LichfieldLive and editor of the site.