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A new approach to supporting victims of crime in Lichfield and Burntwood has been launched.
The Staffordshire Victim Gateway will offer free advice and support to victims, witnesses and their families.
It was launched by Victims’ Commissioner Baroness Newlove, who has campaigned for victims rights since the death of her husband Garry in 2007. She said the new Citizens Advice Bureau-led initiative would help people receive individual support.
She said: “Victims need to sit at the heart of any service that aims to help, support and advise them through the emotional and traumatic rollercoaster of dealing with a crime.
“The Gateway service really demonstrates where organisations can work together to deliver a joined up, tailor-made support network for victims.
“No two victims are the same, so the support they receive needs to meet their individual needs.”
The number of people to be helped by the new service is expected to rise from 23,000 to 50,000.
Deputy Police and Crime Commissioner said: “The Staffordshire Victim Gateway is a significant change that fully focuses attention on victims so it was wonderful to have Baroness Newlove at its launch.
“The Gateway will make sure the system fits the victim rather than the victim having to fit around the system. It will put them at the heart of decision-making, meaning that they are treated as individuals.
“The Gateway will also offer tremendous value for money because of the additional benefits victims will experience, such as better accessibility and local knowledge.”
Information about the Staffordshire Victim Gateway is available online or by ringing 0330 0881 339.