People in Lichfield and Burntwood are being given the chance to apply for roles in Staffordshire Police’s control room.

The force is recruiting for 24 part time posts.

Supt Mick Boyle said the jobs would help people make a real difference to local communities.

“This is a really important role,” he said. “The operators in the contact centre are the people the public call when they need our help and they make a real impact on the outcome for the caller.

“It’s an incredibly interesting and rewarding role, but it does take a special kind of person to do it, and it will interest people who want to make a difference but perhaps don’t feel that in their current career.

“Our control room operators are at the heart of our policing response, whether it’s talking to the victims or witnesses and supporting them or supporting the front line officers over the police radio, every part of the job helps keep people safe and reassured.

“We are looking for people who have the ability to remain calm under pressure and think logically. You may need to deal with distressed callers to obtain the vital information we need to save lives and make arrests. It’s certainly not a nine to five job.”

The call operators will be recruited in groups of eight at a time, starting their new careers with four weeks of full-time intensive classroom based learning. After this they will work with experienced call handlers to develop the expertise they need to deal with the wide range of issues.

The roles are around 32 hours a week but as part of the shift pattern the operators will work days, evenings and nights.

Supt Boyle added: “We really want people to come to the role knowing what will be expected, we work hard to support colleagues who have to deal with challenging incidents and the team approach of the control room is a big part of that.

“I would encourage anyone thinking of applying to come along to one of the awareness sessions were are holding to talk to members of our team who do this job every day. The sessions will give them a better insight into what we are looking for in this role.”

For more details on the job and the awareness sessions, visit the Staffordshire Police website.


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