Rail bosses say passengers hit by delays will receive more compensation after admitting that services have not been good enough.
London Northwestern Railway and West Midlands Railway, which operate trains to and from Lichfield on the Cross City Line and West Coast Main Line, admitted that there had been a significant drop in performance during 2019.
No details have yet been given over the scale of the new compensation plans, but West Midlands Trains commercial director, Andy Camp, said the company recognised the service provided had not been at an acceptable level.
“Performance since May has not been as good as it should have been,” he said. ” And we apologise to all our customers.
“While we have started on a vigorous programme to improve performance, working with industry partners including Network Rail who run the signalling and tracks and the West Midlands Rail Executive, we are taking this extra step to compensate our passengers.
“This is on top of our £1billion investment programme.”
The company’s current delay repay scheme has already paid out £2.5million since May.
The operator said it would make changes to timetables in December in a bid to improve reliability, as well as adding 40 extra carriages to the network.