A water supplier has confirmed that some customer data may have been accessed by cyber criminals.
South Staffs Water confirmed in August that corporate IT systems had been targeted.
An investigation has now found that information on “a subset” of customers who pay by direct debit was accessed during the cyber attack.
Andy Willicott, managing director or South Staffs Water, said:
“We understand that customers trust us to keep their data safe and I’d personally like to say sorry to all those customers impacted – we’ll be doing what we can to support you through this.
“We will continue to invest in protecting our customers, our systems, and our data.
“We continue to supply safe water to all of our South Staffs Water customers. Our customer service, operations and maintenance teams also continue to operate as usual.”
Andy Willicott, South Staffs Water
The company said it was writing to those customers whose data may have been accessed.
A spokesperson said South Staffs Water was continuing to work with police as part of the investigation.
Yes write to us. Postal strike anyone?
Like there pipe work system a lot of leaks.
The elephant in the room is the vulnerability we are exposed to by having our details stored on numerous company systems. No matter how good the lock maker is, the lock picker will find a way!
As in this instance ‘we are sorry’ does not solve the mega problems and losses that arise. The cashless society might seem a convenient way to operate your life… but not if thieves steal your assets.
Unbelievable they’ve taken so long
So it’s taken this company 3 months to establish that customer data ‘may’ have been compromised. Totally unacceptable.
Just as I thought I couldn’t be more disappointed in a company, I received’ the letter’ that my details may have been ‘ harvested’ on AUGUST and are on the dark Web! !!! Wow, South Staffs Water are appalling and their systems are antiquated .. .. I’m simply horrified and disgusted
Oh so delighted that south staffs services are operating as usual but what are they doing for their customers who are concerned that their accounts are threatened. Possibly safer to ditch direct debits and return to the old way of paying when the bill arrives!
Judging by these letters and the number of people who have responded on the neighbour app, this ‘subset’ as SSW called it, is getting bigger by the day!