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# High levels of sickness blamed for disruption to postal services in Lichfield and Burntwood
- URL: https://lichfieldlive.co.uk/high-levels-of-sickness-blamed-for-disruption-to-postal-services-in-lichfield-and-burntwood/
- Published: 2021-10-01T07:18:00.000Z
- Updated: 2021-10-01T08:38:43.000Z
- Description: High levels of staff sickness have been to blame for delays in postal services across Lichfield and Burntwood, postal chiefs have said.
- Author: Lichfield Live
- Tags: Burntwood, #wp, #wp-post, #Import 2026-07-22 19:15, News

High levels of staff sickness have been to blame for delays in postal services across Lichfield and Burntwood, postal chiefs have said.

![Letter being posted](https://storage.ghost.io/c/e3/90/e390c3da-0866-4d2a-8ffe-ca4999d7ce1c/content/images/lichfieldlive-co-uk/wp-content/uploads/2021/09/post.jpg)

Cllr Sue Woodward [raised concerns over disruption to postal services](https://lichfieldlive.co.uk/councillor-calls-for-explanation-after-reports-of-postal-delays-across-lichfield-and-burntwood/), with residents highlighting late or inconsistent deliveries in recent weeks.

The Royal Mail has now contacted the Burntwood Town Council leader to explain why some services may have been disrupted – and assure residents that delivery is now back to normal.

In a letter to Cllr Woodward, they said:

> “Of the huge volumes of letters and packets we handle, very few encounter a problem along the way – but we take every single failure seriously.  
>  
> “The delivery office manager has advised us that due to Covid-19 there has been a large amount of sickness which has been causing delivery issues. However, they are now back on track and everything is being delivered daily.  
>  
> “Please be assured that we take letting our customers down seriously and will use the information you provided to make further improvements.”  
>  
> Royal Mail spokesperson

Cllr Woodward told *Lichfield Live* she was pleased to have answers to the concerns of local people – but insisted it was important the situation was monitored going forward.

![Cllr Sue Woodward](https://storage.ghost.io/c/e3/90/e390c3da-0866-4d2a-8ffe-ca4999d7ce1c/content/images/lichfieldlive-co-uk/wp-content/uploads/2009/05/susan_woodward.jpg)

Cllr Sue Woodward

> “I hope this provides some reassurance to local residents.  
>  
> “They’ve clearly had problems with sickness absence and I hope our posties and their families are now on the mend.   
>  
> “It’s something though that we need to keep an eye on  
>  
> “In some cases, such as hospital appointments, it might be wise to let the administrators know about recent delivery problems and check that you haven’t missed anything. “  
>  
> Cllr Sue Woodward, Burntwood Town Council