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# Lichfield and Burntwood residents asked for views on 101 and 999 services
- URL: https://lichfieldlive.co.uk/lichfield-and-burntwood-residents-asked-for-views-on-101-and-999-services/
- Published: 2022-05-19T06:39:38.000Z
- Updated: 2022-05-19T06:39:44.000Z
- Description: People in Lichfield and Burntwood are being asked for their views on police 101 and 999 services.
- Author: Lichfield Live
- Tags: #wp, #wp-post, #Import 2026-07-22 19:11, News

People in Lichfield and Burntwood are being asked for their views on police 101 and 999 services.

The Police Contact Survey, run by the Association of Police and Crime Commissioners, runs until 26th June.

The consultation includes questions about understanding of the reporting systems used by emergency services, as well as seeking views on newer methods of contact such as social media and web chat.

Staffordshire Commissioner Ben Adams said:

> “When people call the police, they expect their calls to be answered quickly, for the police to respond rapidly, and for them to deal effectively with problems in their area.  
>  
> “Improving call handling is a key priority in my Police and Crime Plan. Staffordshire Police’s new Chief Constable Chris Noble is already driving significant work to address this vital area of business, and I hold regular progress meetings with the force to ensure this work remains on track.   
>  
> “Reporting to 101 and 999 is a challenging area of business for police forces nationally, and the results of this survey will be important in understanding the needs of those contacting the police.   
>  
> “I am very keen to better understand our communities’ views on police contact, and am urging as many people as possible to respond to the survey.”  
>  
> Staffordshire Commissioner Ben Adams

People can complete the survey [online](https://www.smartsurvey.co.uk/s/CrimeReporting-National-Public-Contact-Survey-APCC/?ref=lichfieldlive.co.uk).