> ## Content Index
> Fetch the complete content index at: https://lichfieldlive.co.uk/llms.txt
> Use this file to discover other available public pages before exploring further.

# Operators of M6 Toll road say expanded technology transformation will “enhance customer experience”
- URL: https://lichfieldlive.co.uk/operators-of-m6-toll-road-say-expanded-technology-transformation-will-enhance-customer-experience/
- Published: 2022-01-31T08:46:00.000Z
- Updated: 2022-01-30T20:34:09.000Z
- Description: A plan to utilise technology to transform the way the M6 Toll operates is being expanded.
- Author: Lichfield Live
- Tags: Business, Transport, #wp, #wp-post, #Import 2026-07-22 19:15, News

![The M6 Toll road](https://storage.ghost.io/c/e3/90/e390c3da-0866-4d2a-8ffe-ca4999d7ce1c/content/images/lichfieldlive-co-uk/wp-content/uploads/2021/10/flexipass-anpr-launch-image-copy.jpg)

A plan to utilise technology to transform the way the M6 Toll operates is being expanded.

Midland Expressway Ltd – which operates the road through Lichfield and Burntwood – said the scheme will “enhance the customer experience”.

The RoadAhead initiative includes the use of ANPR systems at tolling booths, with a preliminary trial set to be expanded.

Other measures will include enhancements in the control room and a new customer management system.

Gavin Revell, chief information officer at Midland Expressway Ltd, said:

> “The RoadAhead digital transformation programme is focused on delivering our strategic vision to make the M6 Toll one of the most technologically advanced, customer-orientated and connected motorways in the UK.   
>  
> “We continue to evolve our strategy to ensure future technological developments, including a world with connected autonomous vehicles, are considered.  
>  
> “Along with the tolling technology and infrastructure, the programme focuses on transforming our digital customer journey.  
>  
> “The changing demands – post-Covid – of a modern workplace have also been considered and our ability to securely offer flexible and digitally enabled services remains a core focus.”  
>  
> Gavin Revell, Midland Expressway Ltd