Confirmation that a different operator will be used at Lichfield car parks in future has been described as “good news” by the city’s MP.
The new owners of the Three Spires Shopping Centre have confirmed that it will end a deal with Excel Parking to run the facilities at Backcester Lane and Gresley Row.
The car parks had previously been operated by Lichfield District Council until the centre’s previous owner brought in Excel last year.
But complaints over tickets issued to drivers saw a campaign group set up with hundreds of members.
Lichfield MP Michael Fabricant said he was pleased to see the change of operator.
“This is seriously good news – I have never before had to deal with a company that has so little interest in engaging with genuine concerns of the customers it is meant to serve.
“Even when I have taken up miscarriages of justice with the company concerning constituents who have been served parking penalty notices by them because their machines were faulty, they have shown no interest in righting obvious wrongs.
“Good riddance to a company that damaged the good name of Lichfield by their unwillingness to engage with the community. Their lack of engagement is a testimony to how a company should not be run.
“I feel sorry for other towns who have to endure them.”
Michael Fabricant
Evolve Estates were confirmed as the new owners of the shopping centre last month.
As well as the change to the parking provision, they have already begun work with the council in a bid to convert the vacant former Debenhams unit into a cinema.
Cllr Doug Pullen, leader of Lichfield District Council, said he was looking forward to seeing a better experience for drivers using the car parks at the Three Spires Shopping Centre.
“The new owners have confirmed that they have given the required 30 days notice to terminate the contract with Excel Parking following review and feedback, and they are now in consultation with new suppliers.
“They’ve committed to upgrading the parking machines, ensuring that visitors get either a paper or e-mail receipt, and retaining the ability to pay by cash or card.
“I am really pleased that we have such a community-focused organisation now owning Three Spires Shopping Centre and we look forward to our continued engagement with them.”
Cllr Doug Pullen, Lichfield District Council
