LOCAL families are being urged to help older friends and relatives to stay connected by checking in with them about their landline telephone.
Services across the UK are going digital, with the existing analogue network being switched off in January 2027.
This change will affect anyone who has a landline they want to keep using. For most people, the switch will be simple – if they already have broadband, they will usually just need to plug their phone into their router instead of the wall socket.
But county council chiefs say some people may need extra support, including those who use telecare equipment such as pendant alarms or fall detectors, or anyone with specific requirements.
For people who do not have an internet connection, a landline-only option will be available.
Cllr Martin Rogerson, Staffordshire County Council's cabinet member for health and care, said:
"For many older people, a landline is their connection to family and friends, a source of reassurance and, in some cases, a vital link to emergency support. That's why we're asking people to take a few minutes to check in with parents, grandparents, neighbours and friends.
"It’s vitally important to ensure that their landlines keep running smoothly. The system is being upgraded to newer digital technology that offers more safety features, like scam-call screening, and even offers the option for 3-way conversations.
"Helping someone understand what's changing, checking if they have a device such as a pendant alarm or fall detector, and encouraging them to contact their provider could help keep them connected and independent."
Most customers will be contacted directly by their telephone provider up to four weeks before they need to switch, but residents who use telecare equipment are being urged not to wait and contact their providers directly.
Many devices will work with digital services, but some may need checking, upgrading or reconnecting to ensure they continue to operate reliably.
The council is also reminding people to be alert to potential scams linked to the switchover.
Cllr Rogerson added:
"One of the most important messages we want people to remember is that the switchover itself is free.
"No legitimate provider, council service or health organisation will ever ask for bank details to upgrade a phone line. If something doesn't seem right, stop, take a moment and seek advice before sharing any personal information."
People can learn more from Staffordshire County Council by visiting the Gigafast Staffordshire webpage.
